Over the past couple of years, there has been much discussion about integrated care and value based contracting, the future of behavioral health care. In the past year, we have focused on preparing our facilities by remodeling several sites for the provision of physical health care at our behavioral health outpatient clinics.
In the integrated care and value based environment, consumer outcomes are benchmarked and performance is incentivized. Our staff’s performance and their effectiveness in serving our consumers has a direct effect on our viability as a company. That has always been the case, but the importance of well trained and high qualified staff has never been more valued.
This past year, the Arizona Psychological Association awarded Southwest Behavioral & Health Services the Psychologically Healthy Workplace Award. SB&H submitted an application for the award in competition with businesses across Arizona. Applicants are evaluated on their efforts in the following areas: employee involvement, work-life balance, employee growth and development, health and safety, and employee recognition.
Staff are encouraged to participate in all levels of our organization. This process begins at New Hire Orientation where our Mission, culture, values, and handbook are shared with employees to encourage problem solving, collaboration, and teamwork right from the start.
We offer employees numerous training opportunities and enrichment programs to meet our high standards of service quality and delivery. Growth and development is achieved through open job posting, professional development planning, and established career paths that provide clinical and medical professionals career advancement.
Numerous recognition programs are in place, including Employee of the Quarter and Year programs, customer service awards, a recognition bulletin on our company intranet, and annual all-staff Spring and Holiday events, to name a few. Tuition aid, professional license reimbursement and supervision, internships, and other meaningful rewards are available to employees seeking greater contribution to their profession.
We promote and encourage a healthy work-life balance for our employees and their families. A full package of benefits and services is available. Health and wellness fairs, contests, and education materials are provided to promote self-care among our workforce, and in line with our recovery model of care for consumers.
Health and safety is an interactive process at SB&H, from incident reporting to employee problem solving to safety committees to health and wellness initiatives. Supervisors coach employees at regularly scheduled meetings to ensure the safety and well-being of our staff and consumers.
Effective communication begins at the top of our organization, with our President/CEO and Executive Team highly visible throughout the organization. Likewise, employees are encouraged to complete our annual staff satisfaction survey and attend informational meetings as well as regular one on one and group supervisions for collaborative information sharing.
You can see some examples of how SB&H is “Strongly Rooted for Health's Changing Landscape” in our 2016 Annual Report.